Effective August 23, 2026
These terms describe how the Mobile Techs Referral Program works, who can participate, how rewards are earned and paid, and how customer information is handled. By registering for the Referral Portal or submitting a referral, you agree to these terms.
1. Program Overview
Mobile Techs (“we,” “us,” “Mobile Techs”) operates a referral program that rewards people for sending us customers who need phone repair, technical support, or a replacement device. There are two ways to participate:
- Referral Partner — a verified employee of an approved local wireless carrier or authorized retail store, referring customers they assist in person.
- Individual Referral — anyone else, including past customers, friends, and family, referring people they know directly to Mobile Techs.
Mobile Techs may operate both referral types under one program, with different reward amounts as described in Section 5.
2. Eligibility
To participate as a Referral Partner, you must be an employee of a carrier location Mobile Techs has approved for the program (see the current list in the Referral Portal). To participate as an Individual Referral, you do not need any employer affiliation.
In both cases, you must:
- Be at least 18 years old.
- Provide accurate identity, contact, and payout information.
- Have your Mobile Techs account approved before any referral you submit becomes eligible for a reward.
Mobile Techs reviews every new account before it can submit referrals. We may approve, decline, suspend, or reactivate any account at our discretion, including for suspected fraud, abuse, or violation of these terms.
3. Customer Consent Is Required
A Referral Partner or Individual Referral may only submit a referral for someone who has verbally agreed to be referred. That verbal agreement alone does not sign the referred person up for text messages. Immediately after a referral is submitted, Mobile Techs sends the referred person exactly one text message asking them to reply YES to receive their discount code, or STOP to opt out. Mobile Techs will not send that person any further message — including the discount code itself — unless they personally reply YES from their own phone number. This double opt-in confirmation is the only way SMS consent is established under this program.
Purchased lead lists, scraped contact information, and bulk or automated submissions are prohibited.
4. How a Referral Is Processed
When you submit a referral, we automatically:
- Record the referral with a unique ID and a snapshot of your name, contact information, and (for Referral Partners) carrier/store at the time of submission.
- Text the customer to confirm we received the referral and to share their discount.
- Notify our team internally so we can follow up.
We may flag a referral as a possible duplicate if the same customer phone number was referred recently. Flagged referrals are reviewed manually, and Mobile Techs decides who, if anyone, receives credit.
5. Rewards
Rewards are earned only after a referral results in a completed, qualifying transaction — not simply for submitting a referral.
| Outcome | Referral Partner (store employee) | Individual Referral |
|---|---|---|
| Completed repair | $10 | $5 |
| Completed replacement / phone purchase | $10 | $5 |
| Completed technical support | $5 | $5 |
| Customer never arrives / no qualifying transaction / duplicate / cancelled / fraudulent | $0 | $0 |
Individual Referral rewards are a flat amount regardless of what the customer needed, and there is no limit on how many referrals one person can submit or earn from.
Reward amounts above are current as of the effective date of this document and may be changed by Mobile Techs at any time, including for future referrals already in progress. Mobile Techs has final authority over whether a referral qualifies and what reward, if any, is paid, and may adjust a suggested reward with a documented reason.
6. Customer Discount
Customers referred through this program receive a discount off qualifying Mobile Techs service (currently $10). The discount amount may change over time. Each referral has its own unique code (its referral ID, e.g. “MT-01048”), included in the confirmation text sent to the customer. Customers show this code at the time of service, and Mobile Techs staff record it against the transaction so the referral and the sale can be matched up. A referral can also be looked up by customer name or phone number, and each referral’s discount can be redeemed once.
7. Referral Expiration & Follow-Up Messages
A referral and its associated customer discount are valid for 30 days from submission by default. Mobile Techs may adjust the expiration window for the program generally or for an individual referral.
If a referred customer has not yet come in, Mobile Techs may send up to two automatic check-in texts — around 3 days and 7 days after the referral — inviting them to reach out or stop by. If the discount is still unused around 25 days after the referral, Mobile Techs may send one additional text letting the customer know it is expiring soon. Each of these messages includes the same discount code as the original confirmation text, and each is sent at most once per referral.
8. Payment of Rewards
- Rewards are paid via Venmo, using the payout information you provide in your account.
- Payouts are processed manually by Mobile Techs after a referral is marked Completed and approved.
- We do not ask for and will never store your Venmo password or other account credentials — only the information needed to identify where to send a payment (e.g., Venmo username, phone, or email).
- If your total rewards from Mobile Techs reach $600 or more in a calendar year, federal law requires us to collect a completed Form W-9 from you and report the payments to the IRS on Form 1099-NEC. This section is provided for general awareness and is not tax advice — consult a tax professional with questions about your own situation.
9. Account Suspension and Prohibited Conduct
In addition to the customer-consent and no-bulk-submission rules above, you agree not to:
- Submit false, fraudulent, or misleading referral information.
- Refer yourself, or attempt to game the duplicate-detection or reward system.
- Share your account credentials or submit referrals on behalf of someone else’s account.
Violating these terms may result in referrals being marked invalid ($0 reward), account suspension, or removal from the program, at Mobile Techs’ discretion.
10. Text Message Communications
As described in Section 3, a referred customer is texted once to ask whether they want to receive their discount code. Only if that person replies YES, in their own words, from their own phone, does Mobile Techs send the discount code and — as described in Section 7 — up to three follow-up reminders if they have not yet come in or used their discount. Anyone may reply STOP at any time to opt out of further messages, and no further messages will be sent. Message and data rates may apply; message frequency varies. Consent to receive these messages is never a condition of any purchase or of participating in the referral program itself. Separately, Referral Partners and Individual Referrals may be texted about their own account (e.g., verification codes, referral status, or payout confirmations).
11. Privacy
We collect only the information needed to run this program: your identity and contact information, your payout details, and the contact information of customers you refer with their permission. We do not sell this information. Referral Partners and Individual Referrals can only see their own referral history and earnings — never another participant’s customers or Mobile Techs’ internal business information.
12. Changes to the Program
Mobile Techs may modify, suspend, or end this referral program, or these terms, at any time. Continued participation after a change takes effect constitutes acceptance of the updated terms.
13. Disclaimer & Limitation of Liability
This program is offered at Mobile Techs’ discretion as a way to thank people who send us business — it is not an employment relationship, and participation does not guarantee any minimum earnings. Mobile Techs’ total liability arising from your participation in this program is limited to any unpaid, approved rewards owed to you.
14. Governing Law
These terms are governed by the laws of the State of Idaho, without regard to conflict-of-law principles.
15. Questions
Contact Mobile Techs with any questions about this program or these terms.