Frequently Asked Questions
Find answers to common questions about our services, policies, and procedures.
Common Questions
Most Popular Questions
Most standard repairs like screen replacements, battery replacements, and charging port fixes are completed within 1–2 hours. More complex repairs might take up to 24 hours. We’ll always provide you with an estimated completion time when you drop off your device.
We offer both original manufacturer parts and high-quality aftermarket parts. Original parts maintain your device’s warranty but are more expensive. Our aftermarket parts are thoroughly tested for quality and compatibility, and come with our own warranty. We’ll discuss your options and pricing before beginning any repair.
We repair most smartphones, tablets, and smartwatches — including all iPhone, Samsung Galaxy, Google Pixel, and many other Android devices. We also service iPads, Samsung tablets, and Apple Watches.
- Gaming consoles (PlayStation, Xbox, Nintendo)
- Gaming controllers
- Laptops and computers
While walk-ins are welcome, we recommend scheduling an appointment to minimize wait time. You can book online, by phone, or in person. We often have same-day appointments available for common repairs.
We evaluate based on model, storage, condition, battery health, and market demand. We use diagnostic tools and offer fair pricing based on real-time market value.
- Back up your data
- Sign out of accounts
- Turn off Find My iPhone / Google lock
- Remove SIM/SD cards
- Factory reset your device
- Clean it (optional)
Yes, including cracked screens, battery issues, and water damage. We offer reduced but fair pricing for damaged items. We cannot accept devices that are:
- Reported lost or stolen
- Locked to an account (iCloud, Google)
- Have unrepairable motherboard damage
- Venmo, Apple Pay, PayPal — instant
- Store credit (+10% bonus value)
- Zelle or direct deposit (may include fee)
A valid ID is required for all trade-ins.
All repairs include a 90-day warranty on parts and labor. It covers defects but not new physical/water damage or third-party tampering.
All certified pre-owned devices come with a 6-month warranty covering hardware functionality, battery performance, and key system components.
- Refurbished Devices: 14-day return or exchange
- Accessories: 30-day unopened / 14-day opened
- Repairs: 7-day adjustment window if dissatisfied
We take privacy seriously. All technicians sign confidentiality agreements. We recommend you back up/erase data before drop-off. We never access your files unless needed for repair testing.
Still have questions?
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Client Support
Need assistance with your repair? Our friendly support team is here to help you every step of the way.
Online Tutorials
Prefer fixing it yourself? Watch our step-by-step tutorials to repair your device quickly and safely.
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